Scheduled Firewall Maintenance
Update
Please be advised that the network outage has been resolved, and all services are now fully operational.
We sincerely apologise for the unexpected extended outage window and any disruption this may have caused. Our team is reviewing the incident to prevent similar issues in the future.
Thank you for your patience and understanding. If you experience any further issues, please do not hesitate to reach out to the Service Desk team via help@aap.com.au
Posted Dec 17, 2024 - 13:48 AEDT
Completed
The scheduled maintenance has been completed.
Posted Dec 17, 2024 - 13:48 AEDT
Update
The AAP corporate site (aap.com.au), AAP Photos, and AAP Newsroom are now accessible, and newswire/news content is transmitting successfully (incoming and outgoing).
We sincerely apologise for the extended delay during maintenance and any inconvenience this may have caused. Our team is continuing to work on resolving the remaining internet connection issues across our offices.
Posted Dec 17, 2024 - 13:12 AEDT
Update
Users can now log in to GlobalProtect. However, Photos and Newsroom may still experience issues, timeouts, or instability.
Further updates will be provided as soon as the services are fully restored. If you have any urgent concerns, please contact help@aap.com.au.
Posted Dec 17, 2024 - 12:37 AEDT
Update
We are in the process of implementing a workaround and will be testing its efficacy in restoring network services.
We apologise for any inconvenience caused and appreciate your patience and understanding.
Posted Dec 17, 2024 - 12:17 AEDT
Update
We would like to inform you that the scheduled maintenance window has been unexpectedly extended due to unforeseen network issues encountered during the work.
Our team is actively addressing the situation and working to restore all services as quickly as possible. We apologise for any inconvenience caused and appreciate your patience and understanding.
Further updates will be provided as soon as the services are fully restored. If you have any urgent concerns, please contact help@aap.com.au.
Posted Dec 17, 2024 - 11:54 AEDT
Update
We are in the process of rolling back the changes and working to restore our network services as quickly as possible.
Posted Dec 17, 2024 - 11:43 AEDT
Update
We are currently experiencing an issue with restoring our network, and our team is working to restore services as quickly as possible.
Posted Dec 17, 2024 - 11:29 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 17, 2024 - 11:00 AEDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Dec 16, 2024 - 15:34 AEDT
Scheduled
On Tuesday, 17th of December, 2024, at 11:00 AEDT, there will be a scheduled 30-minute outage affecting all external access to AAP systems, including Global Protect VPN, Clientless, Newsroom, and Photos. This crucial firewall maintenance will also interrupt internet access for on-site staff, restricting their ability to use Superdesk and the AAP Photos backend during this time.
When: Tueasday, 16-12-2024, between 11:00 - 11:30
Duration: 30 minutes
We understand that the service disruption/downtime can be quite inconvenient for users. However, maintenance work is crucial in order to guarantee the long-term stability and efficiency of our systems.
For any urgent matters during the outage, please contact our support team at help@aap.com.au
Posted Dec 16, 2024 - 15:32 AEDT
This scheduled maintenance affected: AAP Newsroom (AAP Newsroom Web Portal, The Wire, Agenda, Monitoring, aapX, Media Releases, News API, Email Deliveries/Notifications), AAP Factcheck Feeds (aap.com.au, AAP Newsroom, Twitter, Facebook, Instagram, Email Distribution), AAP Photos (AAP Photos Website, Incoming Content, Outgoing Content, Image Pressers / Photo Alerts, Twitter Updates, Facebook Updates, Instagram Updates, Outgoing Content (AP)), aap.com.au (Contact Forms, Subscription Forms, Newswire content / updates), AAP Internal Services (Staff) (Digital Collections, Photos Admin, Superdesk, Superdesk Image Archive, Global Protect Portal, Global Protect Agent, FTP Service, TV & Radio Playback), and AAP Network (NSW - AAP HQ Surry Hills).